What to Expect

How to Gain Access

Smartphone with a paw print on the screen.

1. Virtual Access

You can gain access to the spa in two ways:

  1. Scan the QR code on the Spa window to be routed to the registration form   

  2. Register directly on the website by completing the form found here.

A cartoon illustration of a paper with writing on it and a pencil, inside a circular background with a bone shape nearby.

2. Complete Form

Enter your name, email and phone number.

Simple drawing of a sitting dog with a beige background.

3. Receive Your Access Link

You’ll receive a text with your personal access link from our digital entry system, Kisi. Your access link will be valid for 60 days. For quicker entry in the future, we recommend downloading the Kisi app, which gives you easy access during our operating hours.

A simple line drawing of a dog sitting in a bathtub with bubbles around it.

4. Entering the Facility

Click the button on your access link to unlock and enter.

For everyone’s safety:

  • Only let yourself in — do not allow others to enter with you unless they’re part of your group or have a dog with them.

  • Close the door behind you when entering or leaving — it will automatically lock.

Cartoon illustration of a dog with a dollar bill in its mouth.

6. Paying for Your Wash

We’re cashless, so just tap your phone, debit or credit card to pay at the wash station.

How-to use our self-serve wash machines

1. Getting Started

Choose a 15-minute wash for $20 or 24 minutes for $30, then tap your card or phone to pay—add extra time at the end in 3-minute increments for $5 each.

2. Start with a Rinse

Begin by selecting the Rinse option. This helps loosen dirt and preps your pup’s coat before shampooing.

3. Shampoo

Choose Shampoo to lather up with our gentle, plant-based Apple Cream formula. It’s hypoallergenic and leaves coats soft and silky. Massage in by hand, then rinse thoroughly.

4. Tea Tree Shampoo (Optional)

Need extra care? Select Tea Tree Shampoo to calm sensitive skin and naturally repel fleas and ticks. Massage in and rinse well.

5. Conditioner

Apply the nourishing Apple Cream Conditioner for smooth, shiny, tangle-free fur. Gently work it in, then rinse.

6. Blow Dry

Start on Low and dry in sections, moving against the direction of hair growth. Use High if needed.

Pro Tip: Bring your own towel for a quicker dry, and hold the dryer nozzle close to your dog’s fur to speed things along!

7. Cleaning the Tub

All done? Remove your pup, then select the Tub Cleaner setting to leave it fresh and ready for the next pup.