
Frequently Asked Questions
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Single washes are:
$20 for 15 minutes
$30 for 24 minutes
$5 for each additional 3 minutes
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1. Virtual Access
You can gain access to the spa in two ways:
Scan the QR code on the Spa window to be routed to the registration form
Register directly on the website by completing the form found here.
2. Complete Form
Enter your name, email and phone number.
3. Receive Your Access Link
You’ll receive two emails—one with your personal access link from our digital entry system, Kisi, and another with links to download the Kisi app to your smartphone. Your access link will be valid for 60 days. For quicker entry in the future, we recommend downloading the Kisi app, which gives you easy access during our operating hours.
4. Entering the Facility
Click the button on your access link to unlock and enter.
For everyone’s safety:
Only let yourself in — do not allow others to enter with you unless they’re part of your group or have a dog with them.
Close the door behind you when entering or leaving — it will automatically lock.
6. Paying for Your Wash
We’re cashless, so just choose your wash, tap your phone, debit or credit card to pay at the wash station.
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We’re cashless, so just tap your phone, debit or credit card to pay at the wash station.
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Shampoo, conditioner, tea tree flea and tick repellent wash, blow dryers, teeth cleaner, ear cleaner, colognes and brushes.
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You can choose a 15-minute wash, perfect for quick baths or short-haired dogs, or a 24-minute wash if your pup needs extra time for washing and drying. Need a little longer? Additional time can be added in 3-minute increments.
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The shampoo and conditioner are built into the machine. Simply press the button on the screen, and they will dispense through the hose.
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Yes. While our self-wash machines include gentle, hypoallergenic products for sensitive pups, we understand some dogs have extra sensitivities. You’re welcome to bring your own. Simply select “rinse” on the machine when using your products.
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Not at this time. Our two self wash tubs runs on a first-come, first-serve basis. If you have a tub preference that is currently in use, please be patient until it is available.
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Yes, you can absolutely wash your cat in our self-serve machines. For a calmer experience, we recommend visiting during a quieter time—such as mornings or early afternoons on weekdays—when fewer dogs are around.
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Our premier soap products will keep your pawed customers clean from tail to snout! All of our foaming creations are plant based and hypoallergenic. We use only the highest-quality pet-friendly ingredients, designed to keep them smelling great, looking fluffy and feeling like the top dog!
Shampoo: Water, Alpha Olefin Sulfonate, Coco Glucoside, Cocamidopropyl Betaine, Glycerin, Fragrance, Sodium Chloride, Aloe Barbadensis Leaf Juice, Methylchloroisothiazolinone, Methylisothiazolinone, Citric Acid.
Tea Tree Shampoo: Water, Alpha Olefin Sulfonate, Coco Glucoside, Cocamidopropyl Betaine, Glycerin, Tea Tree Oil, Sodium Chloride, Aloe Barbadensis Leaf Juice, Tocopheryl Acetate, Methylchloroisothiazolinone, Methylisothiazolinone, Citric Acid.
Conditioner: Water, Alpha Olefin Sulfonate, Coco Glucoside, Cocamidopropyl Betaine, Sodium C14-16 Olefin Sulfonate, Ethylene Glycol Monostearate, Glycerin, Fragrance, Sodium Chloride, Guar Hydroxypropyltrimonium Chloride, Tocopheryl Acetate, Aloe Barbadensis Leaf Juice, Methylchloroisothiazolinone, Methylisothiazolinone, Citric Acid.
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Yes! If you need assistance at the dog wash, please email us at bark@sitstaywash.com or call/text us at (312) 380-5956. We’re happy to help—just provide at least 48 hours’ notice.